Financial Services Customer Advisor

The Rewards and Benefits on offer:

• Incredibly friendly team working environment.
• Fantastic location.
• An excellent Pension scheme.
• Virtual GP Service.
• Great holiday entitlement.
• Great areer progression.
• Working Monday to Sunday, on a rotating pattern.
• Training and Development opportunities.
• Opportunity for working from home after probation
• Easily Accessible offices.
• Immediate Start Date
• The opportunity to secure a permanent contract from day one!

MTrec’s New job opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Financial Services Customer Advisor, as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

The overall aim of the role is to provide a great customer service experience for all of the company's customers.

• Answering inbound calls from callers.
• Ensuring and consistently positive and engaging customer experience.
• Educating customers on the products and service on offer.
• Engaging with customers across a range of communication channels.
• Applying your own judgement to appropriately address and resolve customer queries.
• Listening to customers personal circumstances to understand their requirements and provide personalised solutions.

About you:

• Customer Service experience with a background in a regulated type of industry i.e. finance, banking, insurance, healthcare, telecommunications etc would be preferred though not essential.
• The ability and experience to make decisions based on information presented
• Proficiency in written in verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
• Excellent written and verbal communication abilities, listening and empathy skills
• Comfortable with technology and the ability to use Microsoft Office
• A passion for delivering an excellent customer experience and finding the best outcome for customers.

Location:

The company is commutable from Newcastle City Centre, Gosforth, Longbenton, North Shields, Killingworth, Wideopen, Tynemouth, Whitley Bay, Cramlington, Wallsend, Forest Hall, Blyth, Bedlington.