Service Desk Analyst

Service Desk Analyst (Hybrid) - £31,000 per annum DOE

DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client's IT infrastructure. If you're passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you.

What You'll Be Doing:
As a Service Desk Analyst, you'll be the first point of contact for resolving technical issues and ensuring seamless IT operations. You'll work on a variety of tasks, from managing Active Directory accounts to troubleshooting Microsoft Teams, all while delivering exceptional customer service to our users.

Key Responsibilities include:

• Technical Support: Provide 1st and 2nd line support for user incidents, escalating complex issues when necessary.
• Active Directory Administration: Manage user accounts, permissions, and group policies to ensure efficient system access.
• Intune Device Management: Configure and troubleshoot devices, policies, and applications via Intune.
• Application Expertise: Investigate and resolve issues with Microsoft applications such as Teams, Outlook, and Office Suite.
• License Allocation: Administer and monitor software licenses, ensuring compliance and efficient usage.
• Problem Diagnosis: Use investigative skills to identify root causes of recurring issues and implement long-term solutions.
• Documentation: Maintain detailed records of incidents, processes, and resolutions to enhance team knowledge.

What You'll Bring
You'll have a solid foundation in IT support, with a proactive attitude and the ability to simplify technical solutions for users.

Key Skills and Experience:

• Active Directory Expertise: Proven experience in managing accounts, permissions, and configurations.
• Intune Administration: Hands-on experience with device and application management.
• Microsoft Application Support: Strong knowledge of troubleshooting Teams, Outlook, and other Office tools.
• Problem-Solving Skills: A methodical approach to diagnosing and resolving technical challenges.
• Customer Service Mindset: Effective communicator with a focus on delivering exceptional user support.

Desirable Qualifications:

• ITIL Foundation or equivalent experience in IT service management.
• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or similar.

What's in It for You?
We offer a dynamic and supportive environment where your contributions make a real impact. Benefits include:

• Salary: £31,000 per annum dependent on experience
• Hybrid Working: Enjoy flexibility with a mix of remote and on-site work.
• Professional Development: Opportunities for training and career growth.
• Additional Perks: Company pension, holidays, and more!

Apply to be considered, interviews are starting and taking place in the coming weeks!

*Please note this role requires full UK RTW - no sponsorship is offered!

All applicants must be based in the UK to be considered!*

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality