IT Technician

To provide efficient and effective technical support to clients, you’ll require a particularly good understanding of Microsoft Server, Microsoft Client, and Office 365.

This MSP (Managed Service Provider) seeks a skilled IT Support Technician to join their team. With clients across various industries, this role is important in delivering technical support and services.

IT Support Duties

• The ability to work under pressure.
• Provide first-line technical support to staff and work systematically to trace faults.
• To install, configure, and test equipment and network components and software.
• Monitor system performances. Diagnose and resolve software, hardware, and network faults and perform preventive and remedial maintenance repairs and upgrades.
• Assisting in maintaining a help desk and fault reporting logging system.
• Liaise with appropriate outside agencies and contractors.
• Provide maintenance services on all printers.
• Install new computer cabling and replace cable ends in the event of a line failure.

Skills and Education Level

• Educated to 'A’ level standard
• Microsoft Accreditation would be an advantage
• Obtain a clean DBS Enhanced Check.
• Full clean UK driving license

Specific Skills

• In-depth knowledge of Microsoft Office, Windows 10, Server 2016, Office 365
• A minimum of three years of technical experience
• Must have a sound knowledge of Microsoft 365 Admin
• Working understanding of wireless and wired LAN technology
• Good literary skills
• Good problem-solving skills
• Ability to develop good relationships and communicate effectively
• Hardworking, energetic, and enthusiastic
• Good time management and organisational skills
• Ability to maintain a sense of proportion in stressful situations
• Innovative and to use own initiative

Employment Hours and Location

Core hours Monday to Friday - 8:00 am to 4:30 pm, based in our office in Rochester and surrounding areas. You will be required to work at a variety of client’s premises.

There is an out-of-hours team, but in emergencies, it is expected that the Support Technician will work outside core hours to minimise disruption to the client.