Customer Liaison Officer

Would you like to work in a modern, clean manufacturing environment with a friendly team that provides rewarding work and cares for your safety and wellbeing? Interesting work, with a huge variety of customers to get involved with.

You’ll receive 26 days holiday plus BH, increasing to 29 days with long service, a discretionary annual bonus, access to a salary sacrifice pension scheme and a healthcare scheme - you’ll also be able to enrol in their Employee Share Scheme after 12 months service.

This varied role allows you involvement in both purchase and sales order management, to allow you to provide timely and accurate communications to all stakeholders.

What will you do?

• Receive and review purchase orders from suppliers, and sales orders from customers.
• Enter and process information accurately into ERP system
• Maintain accurate purchase, sales and tracking records within ERP system
• Provide accurate acknowledgment of received orders.
• Collaborate with warehouse team to schedule and dispatch orders
• Work with engineering, production and dispatch teams to ensure delivery deadlines are met
• Monitor shipment status and provide timely updates to customers.
• Act as the main point of contact for customer inquiries related to orders, deliveries, and logistics.
• Collaborate with internal teams to address customer queries.
• Provide regular order and delivery status updates to customers
• Proactively identify and resolve issues related to orders, shipments, and customer requests.
• Escalate complex issues and follow up to ensure resolution.
• Maintain comprehensive records of customer interactions, transactions, order details, and logistics information.
• Generate reports as needed for management and other stakeholders.

To be successfully considered for this position you will need to have proven experience in customer service or a similar role, preferably in a manufacturing environment. You’ll be familiar with ERP systems and order processing workflow and have an understanding of logistics coordination and supply chain management.

This role would suit someone organised with excellent communication skills, detail oriented and with the ability to multi-task in a busy manufacturing environment.

Apply today - every application receives a response