Deliveries Coordinator

Delivery Coordinator/Customer Orders Coordinator
Salary: £25,000 - £30,000 basic + Benefits
Thatcham, On site 5x a week (option to have 1 day WFH)
Start Date: ASAP

Job Purpose:
My client are looking for an organized and customer-focused individual to join their team as a Deliveries Coordinator. In this role, you will manage customer orders from the point of sale to delivery, ensuring seamless communication with customers and maximizing delivery efficiency. You will play a key part in providing excellent service to their clients, maintaining detailed records, and handling sensitive situations with empathy and professionalism.

Key Responsibilities:
- Oversee customer orders from the point of sale to delivery, ensuring accuracy and timely processing.
- Accurately input and update customer order details into the CRM system.
- Maintain daily contact with the Government back leasing scheme and Motability to manage relevant customer orders.
- Produce daily documents for DVLA vehicle taxing, customer correspondence, and other relevant paperwork using Excel and the in-house CRM system.
- Prepare delivery packs and handle vehicle invoicing for customers.
- Address inquiries from both retail and business customers, offering excellent service at all times.

Key Skills & Competencies:
- Prior experience liaising with Suppliers, Manufacturers or dealers
- Excellent Communication & Organizational Skills
- Proficiency in IT (Office Package) & Database Uses
- Previous experience in a customer service or administrative role.
- Comfortable with phone-based communication.