Customer Services Consultant

Customer Services Consultant

Our client who is a UK Investment management company are looking to add a Client Services Consultant to their digital channels team on a 12 month fixed term contract initially on a full time basis.

Working Hours - Monday to Friday - 7 hours per day between 07:30am - 17:00pm
Salary - Up to £26,000 DOE with fantastic benefits such as 10 % pensions, yearly bonus, Hybrid working etc
Location - City Centre of Edinburgh
Start date - ASAP
Hybrid working

Key Responsibilities:

* Responding to client enquiries on all incoming channels which include telephone, email, secure messages, and live chat, always ensuring the highest possible levels of client service.
* Respond to incoming client communications, ensuring timely follow-up as required.
* Ensure high standards of customer service are maintained at all times.
* Liaise with various internal functions to ensure issue resolution.
* Liaise with various internal stakeholders to ensure effective communication.
* Troubleshoot, capture, and provide feedback to contribute to the development of digital portals and services.
* Escalation of complaints and expressions of dissatisfaction as required.
* Other Client Service functions as they arise.

To be considered for this role you must be able to demonstrate the following experience and competencies:

* Customer Service Background
* The ability to handle client queries trouble-shoots, make decisions, take initiative to improve the service and resolve problems.
* A strong work ethic and a high level of attention to detail. He/she will have excellent organisational and time management skills.
* The ability to prioritise effectively and provide thorough and timely follow-up to client queries and administration.
* Excellent verbal and written communication skills. In particular, the ability to use client friendly language is essential.
* The ability to work accurately under pressure and to deadlines. In addition, a resourceful, flexible and conscientious approach to work and, crucially, the ability to work as part of a team including the willingness to work overtime on occasion, if required.

Successful applicants must be able to pass a criminal background check and credit check.

If this sounds like you, then let it be you and apply.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age