Collections & Recoveries Manager

The City & Capital Group are delighted to be representing a leading independent specialist property finance lender, who are looking to appoint an experienced Recoveries and Collections Manager to their growing team.

Our client is a specialist lender based in the UK that provides fast and flexible bridging loans and buy-to-let mortgages via brokers and to borrowers. With a strong presence in the market, they specialise in tailored financing solutions to meet the needs of clients.

As the company continues its rapid growth, opportunities to progress within the recoveries and collections function are likely. They reward excellence with quick career progression and salary growth.

The company has a customer-focused culture and is seeking someone who can help maintain low arrears and defaults through diligent recoveries and collections work.

Role Responsibilities:

• Work closely with the Head of Recoveries and Collections to develop and execute strategies for loan recovery
• Contact clients through phone, email, and written correspondence to negotiate repayment plans
• Monitor and track account progress, ensuring timely follow-ups
• Support the Recoveries and Collections Manager by liaising with Solicitors and Receivers
• Maintain accurate records of all communications and interactions
• Prepare and submit reports on loan recovery status and progress
• Provide mentorship to the Collections & Recoveries Assistant
• Ensure adherence to all regulatory requirements and compliance standards
• Contribute to the development of strategies to minimise loan defaults
• Provide excellent customer service when dealing with borrowers

The ideal individual for this role is likely to demonstrate a minimum of 3-5 years experience in a similar collections focused role.

Required Experience & Skills:

• Previous experience in recoveries and collections within bridging, BTL, development, commercial or residential mortgages

• Strong understanding of lending processes and financial regulations

• Excellent communication and negotiation skills

• Great attention to detail and accuracy in record keeping

• Ability to work independently and meet deadlines

• Problem-solving skills and analytical thinking

Our client is growing quickly, so the environment is exciting and fast paced.

The role itself offers a competitive salary of up to £65k, relevant to experience as you would expect. In addition you can expect to benefit further with access to two notable bonus schemes to increase annual earnings further.

Moreover, as part of a rapidly expanding team, internal progression opportunities should arise for top performers who demonstrate the skill and ambition this company is known for.

There is a reasonable amount of urgency to fill this position as you might expect for the reasons outlined. I do not expect this role to be available for long! Therefore if this role does sound like one that you are both qualified for and interested in then we look forward to your application.

We will aim to review your application as quickly as possible and where it is deemed that your experience does meet the requirements of the brief, we will be in contact for an initial chat to share more with you on the client and role and to understand better your expectations & circumstances.

We look forward to hearing from you.