Night Porter

Location - Lancaster Gate

Night Porter 4 days on 4 days off (8pm to 8am).

Salary expectation: £25,000

Please see further details below.

We are looking someone will experience in this role and is a professional, formal wear is required. Please see further information below.

• The Night Porter is to meet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.

• The Night Porter must ensure that the highest levels of customer care and service are maintained at all times. The Night Concierge must deal effectively with complaints, take the correct action and remain courteous at all times.

• The successful candidate must maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.

• Ensure effective security of residents and the building at all times including the smooth running of car parking facilities.

• The Night Porter should check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary.

• Correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.

• Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record.

• Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.

• Whilst on shift the Night Porter is responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken.

• Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.

• Assist the House Manager/Directors with any other reasonable duties as requested.

• Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.

• Also the Night Porter will be active in weekly flushing of flats duty.