Marsh Barton Trading Estate
Post Date, 06/12/2024
Salary: 26000-30000 per annum
German or Dutch speaking Customer Services Advisor
If you live near Exeter and have a passion for providing excellent customer service, we have an exciting opportunity become available.
You will be in a positive working environment, as part of a dynamic team - within our established international family shoe business.
Both brands are sold successfully around the world through multiple sales channels inc - online, John Lewis, Amazon, Premium Independents & International Distributors.
The Role
In this role, you will be responsible for engaging with my clients customers in the European market, with this in mind any relevant language skills would be highly advantageous. Working within our customer services department, you will also collaborate closely with our Finance and Operations teams to ensure that our customers’ requirements and expectations are met. Previous experience in credit control would be beneficial, though not essential.
Key tasks
Customer Service
Credit control
About You
As an integral part of a wider team and you must have:
* Minimum 12 months customer service experience
* Strong organisational skills
* Excellent attention to detail
* Enjoy speaking to people
* Excellent communication skills, both verbally and written
* German/Dutch speaking
* Can do, positive attitude
* Ability to work under pressure and to deadlines
* Fully computer literate and have excellent knowledge of Word, Excel, Outlook * Credit control experience advantageous
Benefits
* 22 days holiday a year (excluding bank holidays), increasing with length of service
* Workplace pension - employer contribution above minimum requirement
* Online GP and Wellbeing service - Access to a GP for you and your family * Additional day off for your birthday
Monday to Friday, 38.75 hours per week
Salary - £26k - £30k depending on experince
You will be contacted on your provided email address.
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