IT Support Analyst

IT Support Analyst

On-site in Sunderland

Up to £40,000 + Shift Allowance

We are currently working with a leading manufacturing company based in Sunderland, who are seeking a talented IT Support Analyst to join their dynamic Operations team. This is an exciting opportunity to work on-site in Sunderland, providing essential technical support to both internal and external users.

Key Responsibilities:

• Manage and maintain critical IT infrastructure, including servers, network appliances, and PCs.
• Provide expert technical support for manufacturing systems (MES) and corporate systems (Microsoft 365).
• Deliver exceptional Helpdesk services, resolving incidents and fulfilling requests efficiently.
• Collaborate with the wider IT team to develop and implement innovative solutions.
• Contribute to the development and maintenance of robust IT policies and procedures.

Essential Skills and Experience:

• Proven IT support experience, particularly in infrastructure and IS systems.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure 1 and meet tight deadlines.
• Flexibility to work shifts (continental shift pattern).

Preferred Skills and Qualifications:

• Experience in a manufacturing environment.
• Relevant IT degree or certification.
• Willingness to travel occasionally for business purposes.

Benefits:

• Competitive salary and shift allowance.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• The chance to work with cutting-edge technologies.

If you're ready to take on a challenging and rewarding role, apply today!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.