Deposit Administrator

Job Description

We’re looking for a highly motivated Deposit Administrator to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX.

The main purpose of your role as Deposit Administrator is to provide deposit negotiation, support services and administration to branches, landlords and tenants.

What’s in it for you?

• £22,400 (depending on experience, plus an additional £1,000 once qualified)
• Support in training towards ARLA – NFOPPqualifications
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a Deposit Administrator

• Liaising with landlords, tenants, branch staff and client accounting
• To ensure the smooth transition throughout the deposit process
• Advising and obtaining instructions from landlords and tenants at the end of the tenancy
• Administering Tenancy Deposit Scheme referrals
• Draw up schedule of costs based on checkout report.
• Mediate and negotiate between the parties regarding the disposal of the deposit.
• Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits

Essential skills and experience required to be a successful Deposit Administrator

• Outstanding customer service skills
• Solid administration skills
• Ability to work to deadlines and to strict standards
• Organised and able to prioritise workload in a faced paced environment
• Resilient, positive, numerate, analytical and detail oriented
• Solid influencing skills and ability to negotiate with third parties
• Confident verbal communicator backed up with excellent letter writing skills
• IT literate(MS Office, internet, email systems)

Skills and experience required to be a successful Customer Service Advisor:

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Additional Benefits:

• Company pension
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Wellness programme

Our existing Deposit team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors

Connells Group (known locally as Jones & Chapman) – one of the largest and most successful estate agency and property service providers in the country – Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country’s largest sellers of new homes, and is committed to delivering the highest levels of customer service

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