Service Co Ordinator

Job Opportunity: Service Co-ordinator
Department: Service & After Sales
Location: Leeds (Remote)
Reporting to: Head of Sales & Service
Subordinates: None

Are you a highly organised, customer-focused individual with a passion for ensuring smooth operations in a service-driven environment? We are looking for a Service Co-ordinator to join our team and help drive excellence in service delivery and customer support.

Service Coordination & Planning:

• Schedule and update planning systems for service work.
• Assist customers with inquiries regarding service intervals, team availability, and site arrangements for upcoming jobs.
• Collaborate with the UK's service division to optimise engineer utilisation.
• Ensure timely submission of engineer reports to customers.

Customer Support & Sales Assistance:

• Provide exceptional customer service, ensuring services comply with all relevant regulations.
• Support Sales Managers in sales efforts and customer interactions as needed.
• Process customer orders/contracts and manage invoicing for completed jobs.

Health, Safety, & Compliance:

• Oversee health and safety requirements for service jobs, including preparation and submission of RAMS (Risk Assessment and Method Statements).
• Ensure compliance with safety standards and manage annual paperwork for sub-suppliers.
• Maintain up-to-date training records and safety certificates for the service team.
• Handle accident reporting, near misses, and investigations.

Supplier & Stock Management:

• Raise orders with approved sub-contractors and monitor performance.
• Keep track of stock levels for necessary warehouse parts for service jobs.
• Build and maintain strong relationships with sub-suppliers.

Training & Resource Management:

• Maintain and manage training records for service engineers and arrange necessary training.
• Coordinate with technical and engineering departments to support service engineers.

Process Improvement & Administration:

• Suggest process improvements to enhance business efficiency.
• Perform general office duties as required.
• Collaborate with the projects department to support service activities.

• Previous experience in field service engineer deployment.
• Proficient in IT systems and Microsoft Office.
• Experience in an engineering environment and customer-facing roles.
• Excellent written and verbal communication skills, with the ability to produce clear and compliant service reports.
• Strong organisational skills with the ability to multitask in a fast-paced environment.

• Strong customer focus and proactive attitude.
• Self-motivated and able to work under pressure.
• Flexible and adaptable to change.
• Excellent interpersonal skills, with the ability to work well within a team.
• Ability to motivate others and collaborate with various departments.

• GCSEs or equivalent.
• NVQ or equivalent qualification (preferable).
• HNC or higher qualification in a relevant field (desirable).

This is an excellent opportunity to develop your career in a fast-paced and dynamic environment, with a focus on service excellence and customer satisfaction. If you're a highly motivated and skilled individual with a strong background in service coordination, we would love to hear from you.