Central Operations Office Manager

Established in 1969, The Original Factory Shop brings big brands at bargain prices to your local high street.
With stores nationwide, our colleagues work as one team and always have fun to bring our customers the thrill of a bargain. We care about our customers and colleagues and strive to get the job done; brilliantly to bringing you best big brands with up to 70% off across fashion, beauty, home & more.

We currently have an exciting role for a Central Operations Office Manager. The purpose of this role is to support the Head of Central Operations in all buying, cost control, delivery and implementation plans and to be the main point of contact for the Burnley Hub Office 
This role allows for Hybrid working with a minimum of one day per week in the Burnley Hub Office.

Key accountabilities include:
•    Be the main point of contact for the Burnley Hub office, dealing with external contracts for cleaning and ground maintenance, also ensuring the office is fully stocked with equipment and consumables
•    Manage and work with 3rd party GNFR suppliers to deliver agreed SLA’s
•    Negotiate new contracts with the aim to secure the best price possible
•    Conduct high level analysis across all operational costs identifying areas for possible savings
•    Review key contracts on a regular basis, identifying and delivering savings
•    Project manage contract renewals and run tender processes where appropriate
•    Deliver the store consumable expenditure within the annual budget
•    Support retail, support centre and warehouse on procurement needs i.e. uniform, stationary etc.
•    Support in creating reports for weekly meetings and aid in prep for P&L meetings
•    Complete analysis on store spending, challenging and reducing costs
•    Manage all external central operation contracts for stores
•    Ensure all delivery of processes are in line with set budgets
•    Aid the Head of Central Operations in delivering all projects
•    Monitor and suggest improvements to current processes
•    Aid in delivering new processes through the completion of all work set
•    Manage all external agencies in relation to the customer satisfaction survey
•    Aid in arranging and delivering the annual company conference and seasonal roadshows
•    Advise and communicate with stores on all operational queries
•    Manage Customer Care budget - gift cards & cheques

Essential requirements: 
•    Negotiation skills
•    Commercial awareness
•    Understanding of financial budgeting
•    Strong administration skills
•    High level of attention to detail
•    Strong IT skill set
•    Excellent communication and presentation skills
•    Ability to  work in a team

Desirable: 
•    Experience in a retail operations role
•    Experience working within retail
•    Project Management

 Benefits of The Original Factory Shop:
•    33 days holiday including Bank Holidays
•    Birthday day off
•    Hybrid working options in our Support Centre 
•    Colleague discount from your first day
•    Employee Assistance Programme
•    Free life insurance

 Please click Apply to start your application. 

For more information about The Original Factory Shop, please go to our website at:  
www.tofscareers.com

The Original Factory Shop is committed to equal opportunities, and it welcomes applications from all who believe they fit the essential requirements of the job.