Senior Operations Manager

Senior Operations Manager  – Luxury Department Store 

Luxury Lifestyle House - Knightsbridge 

About:

• One of the most prestigious and successful luxury brand in the world.
• Specialised in leather goods, lifestyle accessories, home furnishings, perfumery, fine jewellery, watches and ready-to-wear.

Key Responsibilities:

• Lead and manage the Stock and Admin team to ensure the smooth operation and efficiency of all store processes.
• Develop and implement strategies to optimise stock management, including product flow, stock integrity, and replenishment to meet store demands.
• Oversee the scheduling of teams, facility management, and application of internal controls and operational procedures by the Sales and Operations team.
• Coordinate the activities of runners who facilitate product movement from the stockroom to the shop floor.
• Work closely with the Store Director to prepare and execute the opening of two new stores.
• Act as the right hand to the Store Director, ensuring that the vision set for the teams is delivered without compromise, with a focus on customer satisfaction.
• Provide coaching, mentoring, and effective people management to team members, fostering a culture of growth and development.
• Maintain a client-centric approach in all operational activities, ensuring customer needs are always met.
• Collaborate with the Store Director and other managers to drive continuous improvement and operational excellence across all store functions.
• Act as the primary point of contact between the Stock, sales, and operation and the Store Managers, facilitating communication and goal alignment.

Requirements:

• Strong luxury background managing large teams in a London Department store and experience implementing new procedures to streamline processes. 
• Have an authentic approach and demonstrate strong communication skills
• A true leader, eloquent, well spoken and an Ambassador to the brand. 

Offering:

• Salary up to £75,000 basic depending on experience.
• Commission and bonus
• Amazing benefits.

INDRT

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