Case Manager

Case Manager
Hybrid
£39,000 pa
London

THE CLIENT:
Is a respected regulatory body responsible for the independent regulation of the Veterinary profession within the UK. They regulate practises, Vets and Vet Nurses . The organisation has a long-term vision and a desire for highly skilled and specialist staff. They are committed to providing workforce learning and development opportunities.

THE ROLE:

As a Case Manager you will be at the front-line of the regulatory work they undertake. Working in a fast-paced environment, you will be responsible for running your own case load, which will require you to identify regulatory concerns, plan and conduct a proportionate investigation, assess the risk posed to patients and the public, make recommendations as to the future progress of the case and work closely and collaboratively with colleagues across the inspection team, in-house advocates, and external legal and regulatory agencies.

• Possess proven analytical skills with a critical eye for detail and strong written and verbal communication skills, including the ability to assess and adapt your style dynamically when needed.
• Handle enquiries (both written and by telephone) from members of the public to determine whether their concerns fall within our remit.
• Manage the assessment and investigation of concerns raised about veterinary surgeons and veterinary nurses and correspondence with all parties in accordance with the RCVS Procedures, including the drafting of decision letters.
• Have experience or be able to demonstrate the ability and propensity of conducting complex and laborious investigations, whilst demonstrating a high level of integrity, skill, and professional judgement, particularly when dealing with sensitive or confidential matters.
• Understand the importance of building effective relationships, taking responsibility and working as a team. Be naturally curious and understand the bigger picture, recognising how their work contributes to team and organisational objectives.
• Take a person-centred approach to resolving conflicts and disputes to deliver a high-quality, customer-focused service.
• Assist with the work of the Preliminary Investigation Committees.
• Be able to demonstrate accuracy whilst working efficiently to meet challenging deadlines.
• Have an unwavering commitment to equality, diversity, and inclusion.

THE PERSON:

• A customer-focused approach, dealing with people in a compassionate, just and fair manner.
• Experience of undertaking investigations.
• Ability to understand complex problems and think through solutions or theories.
• Excellent writing and drafting skills.
• IT skills – word processing and database.
• Excellent telephone manner.
• Ability to work as part of a team.
• 2 years minimum experience working within a similar role.

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