Customer Service Advisor

Do you enjoy working in a fast-paced environment? Are you a dynamic people person? Do you have experience working in customer service? If so, we would love to hear from you!

Our client is looking for an experienced Customer Service Advisor to join their team based in Halifax. If you have strong communication skills and enjoy all things Customer Service, this role is ideal for you!

Please note - This is not a call centre role.

The role:

• Ensure all calls are answered within 10 seconds and emails responded to within 1 hour of receipt.
• Log all customer details as well as the conversations information.
• Provide follow up calls to all customers.
• Follow up any outstanding quotations for service and equipment calls.
• Pass on any queries to the correct department.
• Follow company procedures when handling any complaints.
• Assist with any ad-hoc tasks.

The ideal candidate

• Able to work in a fast-paced environment and manage own workload.
• Strong customer service knowledge.
• Keen eye for detail.
• Strong attention for accuracy.

Working hours are Monday to Friday, on a two-week pattern, 8am - 4.30pm then 8.30am - 5pm.

This is a fully office-based role.

If you are an experienced Customer Service Advisor please click apply or call Jo today on .

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.