Aviation Customer Service Executive

Customer Service Operations Executive

• Annual Salary: £25k - £26k plus shift allowance after training
• Location: Kingston
• Job Type: Full-time, Shift Pattern (4 days on, 4 days off, 7am - 7pm)

We are looking for a Customer Service Operations Executive with a keen interest in the aviation industry. This role is perfect for individuals holding an aviation management degree or a similar qualification. The successful candidate will receive comprehensive training and will be rewarded with a competitive salary and a shift allowance upon completion of training.

• Gain a comprehensive understanding of client needs and set up flights accordingly.
• Adhere to standard operating procedures to coordinate flights with customers and airlines.
• Communicate flight schedules to clients, providing updates and changes as necessary.
• Liaise with customers to obtain necessary documents for permits, such as AWB copies.
• Monitor the progress of all flights (Live & Ferry) to keep the customer informed.
• Identify situations that require escalation to the commercial team.
• Provide AWB stock and ramp handler details to clients as needed.
• Obtain details of charterer’s appointed ground/warehouse handlers at both departure and arrival locations.
• Clarify customer responsibilities for ULD build break and cargo handling arrangements.
• Ensure timely delivery of cargo to the departure airport by liaising with clients about deadlines.
• Conduct flight watch for both live and ferry flights.
• Notify clients of any de-icing occurrences.
• Monitor and report on ULD returns.
• Request AWB reconciliation from clients.
• Perform other related tasks as required.

• A degree in Aviation Management or a related field is desirable.
• A strong understanding of the aviation industry and customer service operations.
• Excellent communication and coordination skills.
• Ability to follow standard operating procedures and work within a team.
• Proactive in monitoring flights and providing timely updates to clients.
• Capable of handling multiple tasks and working in a shift pattern.

• Competitive salary with additional shift allowance after training.
• Up to 12 weeks of comprehensive training provided (7am - 3pm, Monday to Friday).
• Shift pattern work hours offering a balanced 4 days on, 4 days off schedule.
• Opportunity to work in a dynamic and growing sector of the aviation industry.

To apply for the Customer Service Operations Executive role, please submit your CV and cover letter detailing your relevant experience and interest in the aviation industry.