Customer Care Team Leader

�?�?�? Customer Care Team Leader �?�?�?

Are you passionate about leading and inspiring a team to achieve outstanding results? Are you ready to take the next step in your career? Look no further! Our client, a leading organisation in the customer service industry, is seeking a dynamic and motivated Customer Care Team Leader to join their dedicated team.

?? Key Responsibilities ??

• Lead, motivate, and mentor a team of Customer Service Associates (CSAs) to meet and exceed performance targets.
• Conduct regular one-on-one meetings to provide feedback, support, and guidance, ensuring personal and professional growth.
• Foster a positive and high-performance sales culture, driving a first-time fix approach.
• Support sales strategies and promotions, helping to achieve revenue goals and market penetration.
• Analyse team performance across all work baskets and identify areas for improvement.

? Qualifications and Skills ?

• Proven experience in a leadership role, with a focus on driving team performance and delivering exceptional customer service.
• Strong ability to motivate and inspire a team, fostering a culture of success.
• Excellent communication and interpersonal skills, enabling effective feedback and support.
• Ability to analyse performance data and market trends to make informed decisions.
• Experience within improvement and risk management.
• Motivational, positive and can-do approach to every day.
• Manufacturing and/or sales industry experience advantageous.
• Proficiency in CRM software and Microsoft Office Suite.

?? Join Our Team! ??

Our client offers a competitive salary and benefits package, along with opportunities for personal and professional growth. Be part of a collaborative and dynamic team that is dedicated to delivering outstanding service to our valued customers.

To apply, submit your resume and cover letter detailing your qualifications and relevant experience. We can't wait to hear from you!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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