Notice Processing Officer (Challenges)

Positive Employment is currently recruiting for a Notice Processing Officer for our client a local government organisation in Wembley.

The successful candidate will assist the Notice Processing Manager in ensuring parking administration is carried out efficiently and effectively with prescribed timescales and service level agreements.

This is initially a 4 month contract with the possibility to extend after that date. This role is hybrid working.

Duties and Responsibilities but not limited to:

• Providing advice and information on parking legislation. Provide advice and information to a wide range of customers, face by phone in respect of parking legislation, related regulations and policies.
• Record Keeping - Maintaining filing systems and stock control for services provided.
• Compiling statistical data - receive information and data in relation to parking and complete statistical records and spreadsheets, manual and electronic as directed.
• Dealing with Correspondence - Draft correspondence for the department as necessary providing advice and information on parking legislation.
• Assessing Parking Permit Applications - Receive, assess entitlement to, and notify results of application for permits and vouchers. Do this in accordance with legislation and related regulations and Serco policies. Apply anti-fraud procedures, and assist with anti-fraud investigations, to ensure that only eligible applications receive a permit.
• Assessing applications for parking dispensations - receive, assess and notify the results of applications for dispensations, suspensions, permits, vouchers and badges.
• Receiving and processing payments - receive, issue receipts and carry out daily bank reconciliations for payments made in person and by post for: Permits, visitor vouchers, penalty notices etc.
• Dealing with incoming Post and Phone calls - Receive, sort and distribute post for the Back-Office. Enter correspondence and telephone enquires onto the in-house computer systems and distribute as appropriate.
• Assisting with special projects - Work with colleagues in implementing special projects: for example, new controlled Parking Zones.
• Consulting & liaising with internal and external bodies - Consult with other departments, local authorities, police, DVLA, London Councils and other bodies on matters related to the area of responsibility.

Personal Requirements:

• Parking Notice Processing qualification - City and Guilds.
• Working on internal systems (e.g. Taranto) effectively.
• Knowledge of Parking Legislation (TMA, RTRA).
• Good knowledge of MS Outlook, Word, Excel & PowerPoint.

Working Hours: 36hrs / 8:00am - 16:00pm / Monday to Friday

Pay: £19.21 per hour

Please note this role is within the scope of IR35.