IT Support Engineer

IT Support Engineer

• Based in Leicester
• Salary of £25,000 plus benefits
• Flexible working options available

ABOUT THE CLIENT:

My client is on the lookout for an IT Technician to provide technical support. In this role, you'll play a critical part in driving forward the IT service strategy, ensuring infrastructure stability, and supporting both educational and administrative activities. With expanding services, this position offers an excellent platform for someone who wants to take the next step in their career.

THE BENEFITS:

• Flexible working options
• Retail and gym discounts
• Excellent career development opportunities
• Pension scheme
• Free car parking

THE IT SUPPORT TECHNICIAN ROLE:

• You will be responsible for providing device and application support, maintaining common hardware and troubleshooting problems.
• You will set up and check devices, carrying out any required repairs.
• Resolve support requests in line with the service SLA and escalate if necessary.
• Report and track any ongoing issues with external providers.
• Complete various administrative tasks and ensure documentation is kept up to date.

IT SUPPORT TECHNICIAN - ESSENTIAL SKILLS:

• A good understanding of devices and applications.
• Experience troubleshooting problems.
• Ability to detect and diagnose application errors.
• Previous experience in an IT environment.
• Hold a driver's licence and be eligible for an Enhanced DBS check.

TO BE CONSIDERED…
Please either apply through this advert or email me directly at . For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS: IT infrastructure, Networking, Technical support, Troubleshooting, Security Protocols, Application Support