Income Officer

Your new company

A public sector organisation in Ashington.

Your new role

• Manage and monitor rent accounts to ensure timely payments.
• Handle credit control and collection processes.
• Liaise with tenants to resolve any payment issues and provide support.
• Conduct regular account reviews and take appropriate action on arrears.
• Work collaboratively with other departments to ensure a seamless service.
• Provide excellent customer service and maintain positive relationships with tenants.

What you'll need to succeed

• Proven experience in credit control and collections.
• Strong customer service skills with the ability to communicate effectively.
• Knowledge of social housing regulations and practices is a plus.
• Excellent organisational and time management skills.
• The ability to work independently and as part of a team.
• Proficiency in using relevant software and systems.

What you'll get in return

• Competitive salary and benefits package.
• Flexible working pattern.
• A supportive and inclusive work environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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