AI Analyst System Analyst Team Lead

System Analyst Team Lead

• Salary: Up to £33,000
• Package: Excellent employee benefits
• Job Type: Permanent
• Location: Portsmouth
• Hybrid Model: Fully on-site

About the Role

My client, a leading Portsmouth based IT Services organisation, are seeking a candidate to act as Team Lead for their recently forming Level 1 IT support team.

The candidate will require solid foundations of IT knowledge, and be comfortable taking lead and responsibility for high quality Level 1 customer support.

Responsibilities:

• Service management and reporting – managing the ticket quality process.
• Leading a Level 1 ticket based IT support team
• Ensuring consistently high quality standards of customer support
• Carrying out incident support using troubleshooting skills.
• Taking part in delivery of ticket quality reviews
• Team Management duties such as rota management, performance reviews, 1:1s, recruitment etc.

Candidate Requirements:

• Previous experience (1+ year) in ticket based NOC or 1st Line Support environments
• Great customer facing abilities
• Previous experience working in ticket based environments
• Demonstrable experience leading teams
• Being able to prioritise and manage time effectively
• Work under pressure and to agreed targets in a fast past environment.

To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy