Operations Manager

Operations Manager

Burton Latimer

£45,000 - £50,000 plus benefits

Following a period of incredible growth my client, a supplier of consumables to the retail industry, now has an excellent opportunity for an Operational Service Support Manager to join their team at a new purpose-built site in Burton Latimer.

Our client offers a generous salary, market leading benefits and excellent career progression opportunities.

Role Purpose:

To assist the Head of Operations in delivering operational & service excellence. To ensure that the company is operating efficiently & effectively whilst controlling costs in line with budgets & expectations. Collaborating with all departments to ensure we maximise customer profitability and service levels through KPI, cost management and lean processes.

Duties include:

• Line management of direct reports
• Responsible for interaction with the wider business and ensuring operational service is delivered OTIF on a day to day basis.
• Manages interactions and inputs from the commercial teams and feeds back into the wider operation.
• Analysis of operational performance metrics in conjunction with the operational analyst to improve service performance
• Co-ordination of a daily operations meeting
• Manages performance stats, improvement board, and operational initiatives
• To deputise for the Head of Operations

Skills & Experience required:

• Excellent IT skills, good verbal and written presentation skills, confidence in dealing with senior management and customers
• Numerate, bright, enthusiastic, self-sufficient, self-starter, confident, analytical, inquisitive
• Proven track record of managing operational teams
• Strong financial & budgeting capability / compliance
• High degree of flexibility - last minute changes to working hours, days or location as required to meet the expectations & commitments of the role.
• Previous operational, commercial and customer management experience essential
• Team management and leadership skills.
• Change management skills.
• People skills such as empathy, patience, and politeness.
• Strong Communication skills.
• Decision-making skills driven by customer insights.

Apply online or for further information contact one of our specialist consultants quoting reference number: NJR15391