Patient Services Coordinator

This is a fantastic opportunity to work for a highly regarded Private Medical Practice in Beaconsfield. They are looking for a Patient Services & Front of House Coordinator to join their team on a full-time basis.

The role involves maintaining the efficient running of the Practice and will include a mixture of Front of House and Administrative duties.

Fulltime 37.5 hours will involve shift work to cover the hours 8:00am to 8:15pm Monday to Friday and two Saturdays per month 8:15-4:15pm

£25k-£27k depending on experience.

Patient Services and Administration duties

• Answering phone calls and dealing with a wide range of enquiries including booking GP and Nurse appointments; taking prescription requests
• General administration including scanning; faxing; typing; filing; opening and distributing post; franking post; shredding; routine and ad hoc admin tasks etc
• Dealing with Paperwork returned from GP clinics held off site
• Take advanced payments over the phone to secure bookings
• Manage the shared mailboxes that our patients use to ask for information
• Providing admin support for the GPs when the Medical PAs are off duty
• Dealing with patient registrations and ensuring all information is completed on the form prior to their appointment

Front of House duties

• Act as first point of contact for any patients visiting the practice and meet & greet patients/visitors in a professional and welcoming manner
• Provide excellent customer service to ensure a quality customer experience for patients
• Book, cancel, re-arrange appointments at the reception desk
• Take payments on the day ensuring the correct invoice is raised and processed; accurately logging cash payments
• Deal with patient samples and collections for our Laboratory
• Deal with general enquiries at the desk at Reception in a professional and appropriate manner
• Proactively promote our memberships and services at Reception ensuring new and PAYG patients are aware of our services and membership options and handing out brochures etc.

Qualifications; skills and experience

• Educational achievement to at least GCSE (or equivalent) including English Language and Maths
• Computer literate, able to use a range of software programmes including Microsoft Word, Excel and Outlook
• The ability to learn new IT software quickly (with training)
• Proven experience in a Front of House role
• Excellent communication skills both written and oral
• Excellent organisation, planning and multitasking abilities
• Ability to think laterally and find solutions to problems
• Excellent attention to detail, confident, flexible and reliable
• High degree of confidentiality & integrity

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.