Customer Service Advisor

Customer Service Advisor 

Monday to Friday : 09.00 - 17.00

£12.50 per hour

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone on a full-time basis.

This is a fantastic opportunity working in a friendly team with room to grow and progress.

This is a temporary to permanent position. The role will be temporary for four weeks with the opportunity to become permanent.

Benefits

• Modern working environment 
• Temp to perm opportunity
• Weekly pay whilst temporary
• Site canteen
• Site parking

Day to Day Duties

• Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the organisation 
• Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines 
• Identify customers' unsatisfied lines and action in accordance with individual customer request
• Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments
• Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service guidelines
• Investigate missing orders and where necessary authorise customer ‘credits’ or ‘declines’ within a given limit
• Develop the relationship and lines of communication between the Organisation  and customers
• Advise customers of suitable alternative products and place orders where necessary on their behalf
• Support Inventory in managing all stock levels by targeting and contacting potential customers

Essential Skill

• PC literate
• Previous customer service experience desirable
• Work on own initiative
• Problem solving 
• Planning and organising
• Confident
• Pleasant, helpful attitude to all internal and external customers
• Excellent verbal and written communication skills

Desirable Experience

• Previous customer service experience gained within a Contact Centre environment is desirable 
• Own transport desirable due to location and limited public transport 

Training

• Training is provided

Contact

Apply today by clicking below