Technical Customer Service Advisor

Job Title: Technical Customer Service Advisor
Salary: £27,500 to £29,500 per annum
Location: Hitchin
Contract: Permanent, Full Time
Hours: 39 hours per week  
 
Company:
An exciting opportunity to work for a leading manufacturer within their specialist industry. This role would suit candidates who have worked within a similar industry (manufacturing, construction or home improvements) and have a proven track record of providing exceptional customer service.
 
Skills & Experience:
·Excellent telephone manner and customer service skills
·Technical ability and skills
·Experience in manufacturing or construction industry
·Ability to work in a busy customer service environment
Key Responsibilities:
·Delivering exceptional B2C & B2B customer service within a growing sales team.
·Respond to customer enquiries via telephone and email, and give information on pricing, quotes and deliveries.
·Provide excellent customer service for sales and project support
·Liaising with other departments to resolve customer issues.
·Processing orders, invoices and credits.
·Input and update customer information on the system.
·Manage company social media accounts, creating content, scheduling posts and monitoring engagement.
 
Benefits:
·Holiday: 23 days holiday + bank holidays
·Additional days gifted for Xmas closure
·Pension scheme
·Life insurance
·Free parking onsite
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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