Customer Service

Customer Service Advisor
Location: Leeds
Salary: £25,000
Hours: Full-time

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? A leading provider of premium dental care products and services, is seeking a friendly and motivated Customer Service Advisor to join their vibrant team in Leeds.

We believe in creating brighter smiles and unforgettable experiences for our customers. We’re dedicated to delivering high-quality products and exceptional support to our clients across the UK. As part of our team, you’ll play a key role in ensuring every customer journey is seamless and enjoyable.

As a Customer Service Advisor, you’ll be the first point of contact for customers, providing exceptional support and advice. Key responsibilities include:

• Handling inbound enquiries via phone, email, and live chat with professionalism and efficiency.
• Providing product and service information to help customers make informed decisions.
• Managing order processes, ensuring accuracy and timely delivery.
• Resolving customer concerns promptly, maintaining high levels of satisfaction.
• Collaborating with internal teams to enhance the overall customer experience.

We’d love to hear from you if you have:

• Experience in a customer service or client-facing role.
• Excellent communication skills, both written and verbal.
• A proactive and solution-focused attitude.
• Strong organisational skills with attention to detail.
• A friendly and approachable personality.
• An interest in the dental or health industry (desirable but not essential).

• A competitive salary.
• Comprehensive training and ongoing development opportunities.
• A friendly, supportive team culture.
• Opportunities for career progression within a growing company.
• Employee discounts on premium dental products.