Workshop Controller

Job Title: Workshop Controller
Location: Telford
Salary: £28k - £32k +£5k/£7k Bonus
Hours: Monday - Friday 8:30am - 5pm

We are recruiting for a Workshop Controller for an award-winning Main Dealership in the Telford area. This is a family owned business that has been operating in the area for nearly 50 years.

This is an excellent opporthnity to work with leading automoive brands in a well-equiped workshop and an expeirenced aftersales team.

Role of Workshop Controller:

As a Workshop Controller at this dealership, you will play a crucial role in ensuring the smooth and efficient operation of their service department.
You will be responsible for overseeing the daily activities of the workshop, managing a team of skilled technicians, and maintvaining high standards of customer satisfaction.

Workshop Management:

• Coordinate and prioritize daily workshop activities to optimize efficiency.
• Allocate work to technicians based on skill levels and workload.
• Monitor progress and ensure timely completion of all tasks

Team Leadership:

• Lead and motivate a team of technicians to achieve individual and collective performance targets.
• Provide guidance, training, and support to enhance the skills of workshop staff Foster a positive and collaborative work environment.

Quality Control:

• Ensure all work carried out meets manufacturer and dealership standards.
• Conduct quality checks and inspections to guarantee customer satisfaction.
• Address and resolve any customer concerns or complaints promptly.

Inventory and Resource Management:

• Manage workshop resources, including tools and equipment, to maintain operational efficiency.
• Monitor and control the usage of parts and materials to minimize wastage.
• Coordinate with the Parts Department to ensure timely availability of required components.

Customer Service:

• Interact with customers to understand their service requirements.
• Provide accurate and transparent cost estimates for repairs and services.
• Communicate effectively with customers regarding the status of their vehicles.

Qualifications and Experience for Workshop Controller:

• Proven experience in a similar role within the automotive industry.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of automotive systems and repair processes.
• Familiarity with dealership operations and customer service principles.
• Ability to work in a fast-paced environment and handle multiple priorities.

Benefits:

• 22 Days annual leave increasing to 25 days with length of service
• Birthday off after 1yrs service
• Monthly bonus scheme
• Company Pension scheme
• Comapny Referral scheme
• Access to company discounts

Please know that once you have applied for the Workshop Controller vacancy, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail.