Sales Manager

Job Summary:

We are seeking an experienced and results-driven Sales Manager to lead and motivate their proactive sales team. In this pivotal role, you will drive growth by overseeing a team focused on engaging customers via phone, building data-driven strategies, and providing valuable insights and recommendations to the Sales Director. The ideal candidate will have strong leadership skills, a background in sales management, and proficiency in Power BI and Excel modelling, all aimed at fostering a data-driven approach to maximise sales performance.

Key Responsibilities:

Sales Team Leadership & Management

• Lead and inspire a proactive sales team focused on phone-based customer interactions, ensuring they consistently achieve sales targets.
• Drive performance through daily monitoring of KPIs, providing strategic direction and support.
• Implement and manage training and development programs to enhance team member's sales techniques and product knowledge.
• Cultivate a motivated, high-performance team culture that enhances collaboration and individual accountability.

Data Analytics & Reporting

• Use Power BI to create dynamic dashboards and performance metrics, offering actionable insights to the Sales Director and team.
• Apply Excel modelling skills to analyse sales data, forecast trends, and optimise customer outreach strategies.
• Prepare and regularly update price lists to ensure they align with market conditions and competition.
• Support decision-making by developing data-driven models and conducting ad hoc analyses to identify areas for growth and improvement.
• Foster a data-informed sales culture, ensuring the team understands key metrics and integrates them into their approach.

Customer Relationship Management

• Oversee team engagement with both existing and prospective customers to strengthen relationships and uncover new sales opportunities.
• Ensure the team effectively communicates product knowledge, company value propositions, and tailored solutions to customers.
• Monitor customer interactions to ensure they meet company standards and provide a high-quality customer experience.
• Collaborate closely with other departments, such as Marketing and Procurement, to ensure a seamless customer journey and aligned messaging.

Strategic Sales Planning & Execution

• Assist the Sales Director in developing and implementing the sales strategy, ensuring alignment with company objectives and market trends.
• Guide the proactive sales team to meet quarterly and annual revenue targets using well-defined, data-driven sales strategies.
• Identify new market opportunities and develop strategies to capture untapped segments, in collaboration with the Sales Director.

• Use insights from data to optimise sales territories, target the right customers, and prioritise sales activities.

Stakeholder Collaboration & Reporting

• Act as the primary support for the Sales Director, providing regular performance updates and strategic insights that guide leadership decisions.
• Develop and present detailed monthly and quarterly sales performance reports to senior leadership.
• Work cross-functionally to ensure alignment between the sales team and other departments on key initiatives, market trends, and customer feedback.

Qualifications and Skills:

Experience:

• Proven experience in a sales management role, with a strong focus on leading teams, data analytics, and phone-based customer engagement.

Technical Skills:

• Power BI experience, with the ability to build and maintain data dashboards and performance reports.
• Advanced Excel skills, including proficiency in data modelling, pivot tables, and VLOOKUP functions.
• Strong analytical ability to leverage data insights for sales strategy development and team performance improvement.

Sales & Communication Skills:

• Demonstrated success in managing a proactive sales team focused on phone-based customer interactions.
• Strong interpersonal and communication skills, capable of motivating, mentoring, and leading a high-performing sales team.
• Excellent problem-solving abilities, with a focus on improving processes and outcomes.

Key Competencies:

• Leadership & Team Building: Proven ability to lead and develop a sales team, fostering a supportive, collaborative culture.
• Analytical Mindset: A strong data focus, with the ability to translate findings into actionable strategies that drive results.
• Customer-Centric: Committed to improving customer experience by understanding needs and driving satisfaction.
• Results-Oriented: Dedicated to achieving sales targets and delivering measurable outcomes aligned with company goals.
• Collaboration: Effective at working across departments and maintaining strong relationships with stakeholders at all levels.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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