Financial Systems Support Analyst

Financial Systems Support Analyst

£25,000 - £35,000

Stirling/ Hybrid

Company Overview

Cobalt is partnering with a market-leading Proptech provider to find individuals with a strong technical aptitude and a customer-focused approach for their Global Solutions Team. They are seeking Technical Account Manager provide essential support for a range of innovative real estate software solutions. In this position, you will be responsible for offering technical support to clients, helping to troubleshoot and resolve software-related issues across the company's product suite. You will work directly with clients to ensure successful product implementations and upgrades, fostering strong relationships through proactive communication and problem-solving.

Key Responsibilities

• Resolve technical issues by utilizing strong analytical and problem-solving skills, ensuring client satisfaction.
• Provide customer support during software implementations and updates, ensuring a seamless transition for clients.
• Follow up on client inquiries, conducting thorough research and ensuring prompt resolution.
• Collaborate with internal teams to escalate and document more complex cases, contributing to the overall team success.
• Build and maintain strong client relationships, scheduling regular calls to assist with setup and ongoing product usage.

Role Requirements

• Hold a degree in Business, Accounting, Finance, or a related field.
• Enjoy working with numbers and possess strong analytical abilities.
• Demonstrate proficiency in troubleshooting and providing remote support via phone and email.
• Deliver exceptional customer service, aiming to exceed client expectations.
• Show strong attention to detail and the ability to adapt to changing priorities.