Customer Service Administrator

Customer Service Administrator

£28k - £33k per annum + bonus

North West London. Hybrid (3 days on site)

My client is a thriving eCommerce business with a portfolio of successful beauty brands. Growing over 100% in the past year, they have won numerous awards and accolades including UK’s Fastest Growing Companies on the Sunday Times List.

Due to continued growth and success, the opportunity to recruit a Customer Service Administrator has arisen. The role will involve supporting a busy team with all aspects of customer care, from dealing with customer queries regarding products and orders, to managing their customer feedback online.

Responsibilities

• Answering customer calls to deal with queries, product information, delivery information and general questions.
• Processing customer returns, ensuring all customers who return their items receive replacements or refunds in a timely manner.
• Use of Zendesk to respond to customer messages
• Communicating with customers to ensure the business receives positive feedback on our e-commerce channels.
• Quality Control / Product testing to identify products with potential issues
• Processing claims with our delivery couriers for missing customer deliveries.
• General office support to ensure customer orders are received and processed smoothly.

Requirements

• Ability to be clear and concise with communication (oral and written).
• Driven & self-motivated, a strong planner and well organised.
• Strong analytical and numerical skills
• Excellent interpersonal and communication skills
• Working within an ever changing and fast paced company
• A good understanding of beauty products is essential
• Strong skills in Microsoft Excel Application and other Office Applications