Head of Operations

• Basic up to £90K
• Fantastic Growth Opportunity
• West London

HEAD OF OPERATIONS – SOCIAL HOUSING SECTOR
Salary: £75K – 90K DOE
 
An exciting opportunity for a competent, capable and experienced HEAD OF OPERATIONS within SOCIAL HOUSING, to lead the operations of a London based business.
 
Our client is looking for an experienced HEAD OF OPERATIONS, within SOCIAL HOUSING to lead the operations of the London Property business, ensuring the standardisation of processes, policies, and platforms to optimise efficiency. The Head of Operations will be accountable for delivering outstanding customer service while managing the department’s budget and ensuring property quality and compliance across the portfolio.
 
The candidate must have:

• An in-depth knowledge and understanding of residential lettings in the social housing sector
• Excellent people management skills
• High emotional intelligence with excellent verbal and written communication skills to ensure effective people management and customer service
• Excellent organisational skills to effectively manage and coordinate resources available within the department
• A high degree of competence with technologies and applications to drive efficiencies in the business

Principal Accountabilities and Responsibilities:

• Overseeing the day-to-day operations of the department and ensuring its smooth functioning.
• Reviewing current procedures and identifying areas for improvement, making recommendations for change.
• Reviewing of technology and systems being used and identifying areas for improvement, recommending changes and being able to implement these changes.
• Handling the recruitment and hiring process, ensuring the team is adequately staffed.
• Managing and ensuring the successful onboarding and training of new team members.
• Leading the team through performance reviews, setting and tracking KPIs, and ensuring documentation of results.
• Acting as the final point of escalation for operational issues and ensuring resolution with relevant expert advisors.
• Involvement in quarterly budget meetings to track department performance and spending.
• Ensuring tenant and landlord satisfaction by upholding quality service standards.
• Maintaining property quality through regular inspections and improvement programs.
• Managing the compliance processes across the portfolio, ensuring all properties meet regulatory standards.
• Acting as a point of escalation for internal and external operational concerns, ensuring a positive outcome.
• Overseeing the Office Manager's responsibilities to ensure smooth office operations, such as IT and phone systems.
• Leading the department towards standardisation across London business units.

Contact Details: If you are interested in this role as a HEAD OF OPERATIONS please send your CV to  or call me on  .
 
Please Note: Rayner Personnel – Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.