Sales Support Administrator / Admin Assistant

Job Title: Sales Support Administrator

Location: Prestwick, KA9 2TA

Salary: £23k to £25k per year

Job Type: Permanent, Full-Time

If you’re passionate about travel and giving young people opportunities that will inspire and further their learning, we want to hear from you!

The successful candidate will be a key part of the sales team responsible for providing key support to the business development team including following up quotes, preparing itineraries and providing general admin support.

Established over 38 years ago, IBT Travel is a market leader within the school travel industry and specialises in high quality tours for schools and groups to destinations across Europe and Worldwide.

Our mission is to make organising school trips easier whilst delivering an excellent client experience so that more young people benefit from these unforgettable and inspiring educational experiences.

We were recently acquired by Literacy Capital Plc, who are experts at investing in and growing SME businesses. Due to the rapid expansion of our company, an exciting opportunity has arisen to join our Sales team as a Sales Support Administrator.

Sales Support 

The successful candidate, after training, will be required to carry out the following tasks:

• Quote follow ups for the Sales department
• Prepare sample itineraries
• Assist with post-booking processes as and when required
• Maintaining customer databases
• Sourcing flights - checking available routes and costs
• Source client information as required
• Prepare proposals and quotations
• Stay updated on industry trends and competitor offerings
• Support the handling of client queries in conjunction with the Sales Team
• Provide admin support to the various departments as required
• Assist and support with marketing campaigns
• Assist with client enquires as required
• Attend meetings as required and take detailed minutes
• Support with handling of new enquires and creating customer accounts
• Excellent attention to detail within written and verbal communication 
• Support the Sales Team in maintaining customer relations and providing excellent customer service and support to our clients
• Team player who engages and collaborates with customers and colleagues

Desired requirements:

• Full understanding of all MS Office packages
• Ability to communicate clearly and effectively by phone and email
• Be flexible and able to adapt to different departments
• Understanding of either French, German, Spanish or Italian an advantage but not essential

Benefits:

• Opportunities to travel
• Enhanced maternity and paternity pay
• Private health care
• On-site parking
• Company pension scheme
• Monday to Friday working days

Please click the APPLY button to submit your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Receptionist, Sales Administrator, Order Processing, Sales Support Office Administrator, Administration, Administration Clerk, Business Administrator, Company Receptionist, Commercial Administrator, Recruitment Administrator, Training Administrator, Customer Success, Admin Assistant, Administration Assistant, Office Administrator, Office Assistant, Reception, General Administration, Business Administrator, Receptionist, Admin Support, Secretary, Clerk, Support Administrator, Office Support, Business Support, Operations Assistant may also be considered for this role.