IT Support Analyst

IT Support Analyst - Be the Backbone of Technology! ????

Do you thrive on problem-solving and enjoy ensuring technology runs like clockwork?

In this company, you’ll become the sole IT support person, forming part of a larger IT team where you’ll get the chance to support the entire company’s IT environment and products.

They’re looking for an IT Support Analyst to join a well-established, growing organisation in Fareham. This is a fantastic opportunity to be part of a dynamic team in a business that values innovation, collaboration, and employee growth.

What’s in it for you?

• Salary: £26,000 - £33,000 per annum
• Location: Fareham (office-based, 5 days a week)
• Engaging Role: Play a key role in maintaining and improving IT systems while providing hands-on technical support.
• Growth Opportunity: Be part of a business that invests in its people, offering career progression and professional development.

What you’ll do:

• Provide technical assistance to employees, resolving hardware and software issues.
• Provide IT support on desktop support issues around laptop, desktop and printer issues
• Provide IT server and network support
• Ensure seamless operation of IT systems, troubleshooting problems, and implementing solutions.
• Coordinate IT resources and support ongoing projects like system upgrades and migrations.
• Maintain accurate documentation of IT systems and configurations.
• Collaborate with external vendors to ensure IT services meet business needs.
• Train end-users on IT tools and resources, ensuring best practices are followed.

What we’re looking for:

• Technical Expertise: Solid understanding of IT systems, networks, and software applications.
• Problem-Solver: A natural ability to diagnose and resolve technical issues efficiently.
• Communication: Excellent verbal and written skills to explain technical concepts clearly.
• Team Player: You enjoy working collaboratively and supporting colleagues.
• Experience: Prior experience in IT support or a similar role is essential.

Why this role?

This isn’t just a job - it’s your chance to become a pivotal part of a growing team where your work will directly impact business success. You’ll gain exposure to varied IT projects and have the opportunity to develop your skills in a supportive environment.

If you’re ready to make an impact and elevate your IT career, we’d love to hear from you!

Send your CV to bob . bath @ mexasolutions . com and let’s start the conversation.