Customer Service Coordinator

Tasks and Responsibilities:

• Manage and distribute e-mails from BL Sales, following e-mail protocol
• Assist with incoming phone calls, dealing with sales enquiries, customer service etc
• Process Orders as back up to the admin team
• Pre-order check orders as they come in prioritising where required
• Help with distribution of orders between admin team
• Any other Customer Service / Admin related task
• • To provide the very best level of customer service ensuring that all e-mail correspondence is dealt with accurately and efficiently
  • To act as a key point of contact between the Sales & Admin team ensuring that detailed information is passed properly for the admin team to process orders