Membership Consultant

Membership Consultant

Surbiton

£26,000

Office Based Role

A health club based in Surbiton are looking for a switched on and membership consultant to join their growing team.

The role is to ensure that the company continue to successfully source and recruit new members through innovative campaigns whilst offering the very best level of service to our current membership base using our CRM system.

Membership Consultant Duties:

• Provide excellent Customer Service at all times
• To develop and implement campaigns to recruit new members
• Complete and follow up on membership tours.
• Assist in the new member follow-up series.
• Complete and maintain regular competitor analysis for all areas of our business
• To utilize Ezrunner to identify and contact web/phone/walk-in enquiries
• To be able to run reports in software with complete accuracy
• Customer Service; Identify customers’ needs and respond proactively to member concerns
• Come up with ideas to enhance member journey and ways to communicate with members

Membership Consultant Specification:

• Excellent communication skills
• Great communication skills, spoken as well as written
• Proficient in Excel
• Great work ethic and able to work autonomously
• Be motivated and motivational
• Team player

Company Benefits:

• Free gym membership.
• Career growth opportunities.
• Annual salary review.
• Refer a friend bonus.
• Discount on childcare.
• Discounted hair & beauty treatments.
• Free parking and a bicycle station.

What you need to do now:

If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.