Technical Support Engineer

Our client, a globally recognised software company, is seeking a quick learning Technical Support Engineer with the ability to work independently within a small team. This is an exciting opportunity to work with cutting-edge technology, providing technical support to a diverse range of international clients.

As a Technical Support Engineer, you’ll play a crucial role in delivering exceptional client service. You’ll handle technical queries, troubleshoot issues, and provide analytical support for bespoke software. This is a fantastic chance to work for a company that values innovation and employee involvement.

Qualifications and Skills:

• Degree in Computer Science, Engineering, Petroleum Technology, or a related field.
• Strong technical troubleshooting and analytical abilities.
• Familiarity with SQL Server, SQL Server Management Studio, and PI databases.
• Excellent communication skills, both written and verbal.

Key Responsibilities:

• Act as the first point of contact for technical support, resolving client queries via email or online platforms.
• Analyse and troubleshoot issues related to software installations, upgrades, and migrations.
• Perform logfile analysis, including plugin logfile troubleshooting.
• Collaborate with international developers to resolve bugs and improve functionality.
• Contribute to technical documentation and license management.

Personal Attributes:

• A proactive and independent work ethic.
• Exceptional problem-solving skills.
• Ability to deliver results under tight deadlines.
• Quick learner with a passion for professional growth.

Specialist software training and mentoring provided.

This is a full-time, permanent position. You will be office based in Reigate Surrey, Monday to Friday for the initial probation period after which there will be the opportunity to work on a hybrid basis.

Annual salary range - £30,000 to £35,000