Property Management Team Leader

Job Description

Do you have experience in the Lettings Industry and want to put those skills to good use? Do you enjoy leading a dynamic and motivated team? Are you passionate about providing a great customer service?

A fantastic opportunity has arisen to join our established residential lettings team in Blundells, as a Team Leader within our Property Management Team.

Our Team Leaders play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve. As a market leading Agent, we`re on the lookout for people with great communication and relationship skills, strong leadership skills, and a passion for delivering a quality customer service!

Your day-to-day duties may include:

• Managing and leading a team to motivate and inspire colleagues to support each other to achieve individual, team and company goals.
• Assisting with training, developing, coaching and undertaking of 1-2-1’s with Property Managers in your team to get great results.
• Monitoring the teams customer service Key Performance Indicators.
• Overseeing, supporting and advising colleagues on maintenance works, end of tenancy deposits, safety certification and compliance, by having a sound knowledge of housing legislation and regulations.
• Using your lettings knowledge and experience to help your colleagues with daily queries and assisting with more complex letting situations.

• You may also have a small portfolio of properties to manage.

• A minimum 3 years’ experience in residential lettings or 2 years in a leadership position (essential)
• Excellent communication skills – both written and verbal
• Good at building and maintaining relationships with customers and stakeholders across the business
• Effective in time management and managing expectations
• Naturally robust with a ‘can-do’ attitude
• Self-motivated – able to work independently whilst maintaining a role as part of our team

• Full training provided, including Team Leader development
• Excellent career progression, with opportunities across the business
• Qualifications in residential lettings, including the Level 3 in Residential Lettings & Property Management

• 23 days annual leave, plus bank holiday – increasing with longevity. Plus a day off on your birthday!
• Pension Scheme
• Perks at Work – Discounts on products and services inc electrical & travel
• Discounts on estate agency, mortgage, conveyancing and surveying services
• Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme
• Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health
• Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK
• Cycle to work scheme