Resource Analyst

Resource Analyst

Hinckley

£25,000 per annum + Excellent Benefits

100% office based, Monday - Friday

As the Resource Analyst, you will play a key role in supporting the Operations team. Your primary focus will be to ensure departments are appropriately resourced, absence planning and scheduling, and delivering accurate daily and weekly reporting.

Key Responsibilities:

Monitor and manage planned and unplanned employee absences across Advice Teams, ensuring timely communication of risks and solutions to the Workforce Planning (WFP) Lead.

Support the smooth operation of the workforce through effective scheduling to meet service level requirements.

Manage and update holidays, overtime, absences, shift patterns, and schedules, including early/late shifts, lunches, and out-of-hours cover for holidays.

Process annual leave requests in line with company policies, maintaining up-to-date records, and providing quarterly reports to the Management Team on booked and outstanding leave.

Ensure that teams have adequate staffing levels, particularly during peak times.
Identify and propose solutions to enhance productivity and support ongoing workforce planning projects.

Work with the Head of Development & Demand to coordinate and schedule training activities for staff.

Qualifications and Skills:

Strong organisational and time-management skills in a contact centre environment would be beneficial

Call Reporting / Performance Reporting / Scheduling

Effective communicator

Analytical mindset, comfortable with reporting and data analysis

This is a dynamic role within the Operations team, ideal for someone who thrives in a fast-paced environment and has a proactive approach to workforce coordination. If you're detail-oriented and looking to make an impact, we'd love to hear from you.