General Manager

General Manager

Cheltenham

Up to £45,000

Are you a dynamic leader who thrives in a people-centric, values-driven environment? Do you excel in balancing strategic goals with hands-on management? If so, we have the perfect role for you as General Manager for our Cheltenham based client.

As a General Manager, you’ll hold ultimate responsibility for the performance of your location, measured by the "balance score card" - a framework combining commercial success and compliance excellence. This role demands strong leadership, a focus on team empowerment, and a commitment to creating an exceptional workplace for colleagues and members alike.

Key Responsibilities

Commercial Performance

• Drive sales activities and achieve KPIs to meet commercial objectives.
• Oversee member prospecting, networking, and local partnerships to generate leads.
• Manage renewals, cost control, and revenue targets in line with P&L.
• Collaborate with the sales and marketing teams to implement location-specific campaigns.

Community & Engagement

• Cultivate a vibrant community through member engagement and local events.
• Build lasting relationships with brokers, agents, and local industries.
• Serve as a trusted point of contact for members, addressing feedback and planning for growth opportunities.
• Lead recruitment, training, and development to build a high-performing, cross-trained team.

Operations & Compliance

• Ensure health and safety standards, compliance protocols, and risk assessments are upheld.
• Manage supplier relationships, focusing on service quality and positive impact goals.
• Maintain accurate reporting and billing processes, supporting financial integrity.

About You

• Proven Leadership Skills: Experience in leading teams, ideally within a role where you had to drive sales, be compliant and foster a culture. Candidates from a hospitality background could be a great fit.
• Sales & Commercial Acumen: A track record of meeting sales goals and driving business performance, and networking success.
• Operational Excellence: Strong organisational skills with the ability to manage multiple priorities and ensure compliance.
• People-Centric Approach: A genuine passion for developing others and creating a positive, collaborative environment.

What We Offer

• A values-driven workplace that prioritizes growth and collaboration.
• Opportunities to contribute to strategic growth and new location openings.
• Private healthcare
• Monday to Friday role

Interested? Send your most up-to-date CV to Georgie at i2i recruitment today!
Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.