Business Travel Consultant

Business Travel Consultant
Permanent
Salary of up to £32k
Renfrewshire

Pertemps are working with a reputable organisation who are looking for Business Travel Consultants to join them on a permanent full-time basis. This role will be customer-facing and will be essential in coordinating comprehensive travel services. The ideal candidate would have previous experience within a travel consultant role (ideally business to business) and be able to use a variety of communication methods. You will provide guidance and support to clients to ensure the smooth running or their day-to-day travel requirements. It is essential that you have used a GDS system previously.

This role will involve complex travel arrangement and it is essential that you are organised and efficient. This client does offer hybrid working and there are great benefits attached. If you are looking for a role within this sector and are fed up working weekends then this is an excellent opportunity!!

Key Responsibilities

• Coordinate fully comprehensive travel provision from door-to-door including flights, accommodation, car hire, visa and travel restrictions support, and other land arrangements.
• Adapt to a variety of clients and their travel policies, preferences, and expectations.
• Proactively suggest creative options, routes, or other travel solutions to save customers money or improve the traveller experience.
• Able to handle high volumes of complex transactions efficiently and accurately.
• Daily oversight of disruptions and upcoming or completed bookings through an internal messaging centre.
• Manage and make bookings through preferred channels.
• Continuous learning & development to stay ahead of the constantly changing business travel environment.
• Build and maintain relationships with travel bookers through daily interaction by phone and email, as well as attending client meetings.
• Flexibility to work in all aspects of the role, taking on tasks as dictated by business.
• Actively mentor junior colleagues, sharing insights and experience to promote their growth and development within the company.

• Proven track record of more than one year in business travel management operations during which the successful candidate will have worked with a wide range of customers.
• Exceptional customer service skills.
• Highly proficient utilising GDS.
• Excellent attention to detail.
• In-depth knowledge of travel suppliers.