IT Application Support Analyst

IT Application Support Analyst – Civil Engineering - Hertfordshire – Hybrid working - £35-40k

Overview:
We are seeking an experienced and proactive IT Application Support Analyst to join a leading construction and engineering organisation based in Hertfordshire. In this role, you will be responsible for providing technical support, troubleshooting, and ensuring the smooth operation of critical business applications.

Role & Responsibilities:

• Serve as the primary point of contact for application support requests, ensuring timely resolution of issues
• Troubleshoot, diagnose, and resolve application-related problems, escalating to developers or third-party vendors as needed
• Monitor application performance and proactively identify areas for improvement
• Collaborate with cross-functional teams to implement updates, patches, and system changes
• Create and maintain documentation, including user guides, knowledge base articles, and troubleshooting procedures
• Assist in the deployment and testing of new applications and features
• Provide training and guidance to end-users to enhance application utilisation
• Ensure compliance with IT policies and security protocols

• Proven experience in application support, IT support, or a similar role
• Proficient using SharePoint, Azure & Office 365
• Strong knowledge of business applications, databases, and IT systems
• Familiarity with ERP/CRM systems
• Excellent problem-solving and analytical skills
• Strong communication skills, with the ability to explain technical concepts to non-technical users
• Ability to work effectively in a fast-paced environment, manage multiple tasks, and prioritise workload
• Experience with ITIL practices or similar frameworks is a plus
• Minimum 6 months experience of Procure-to-Pay experience is essential

• Salary up to £35-40k
• Private medical care
• Pension scheme
• Training and development opportunities
• Mental health, physical health and financial support
• 24/7 virtual GP service
• Cycle to work scheme
• Hybrid working