Customer Service Representative

Customer Service Representative
Business Unit: Datashred
Location: Crayford, DA1 4QX
Contract Type: Permanent, Hybrid
Hours:35 a week Monday to Friday (09:00-17:00)
Salary: £24,000

As a Customer Service Representative, you will provide exceptional service by liaising with both internal teams and external customers. Your role involves resolving queries efficiently within SLAs, maintaining high standards of quality, and meeting departmental and personal KPIs. Key responsibilities include delivering high-quality customer service, addressing financial and operational issues, and adhering to company procedures and GDPR practices. You will use customer portals to provide accurate quotes, support Account Managers, suggest process improvements, and build strong relationships across the business. Additionally, you'll inform customers of account changes, resolve complaints, and promote Restore Portal and other products/services.
Key Responsibilities: 

• Deliver high-quality customer service, focusing on the customer experience with Restore 

• Resolve queries within customer and company SLAs, including financial and operational issues 

• Achieve individual and team KPIs, seeking improvement opportunities 

• Follow company procedures and GDPR practices 

• Use customer portals and provide accurate quotes based on valid agreements 

• Assist with queries when Account Managers are unavailable and support departmental needs 

• Suggest improvements to enhance the customer journey and processes 

• Build and maintain key working relationships across the business 

• Inform customers of account changes and resolve complaints 

• Promote the Restore Portal and other products/services 

About You: 

• Previous experience in a fast-paced customer-focused environment 

• Commitment to excellent customer service with a positive attitude 

• Strong communication skills, both written and verbal 

• Excellent attention to detail, problem-solving abilities, and organisational skills 

• Ability to extract relevant information and identify problems 

• Competent in standard software packages with a willingness to learn new ones 

• Ability to prioritise workload, multitask, and work independently while handling complaints 

• Ability to work under pressure and meet deadlines/targets 

• Proven ability to achieve and maintain KPI targets 

About The Company
We are one of the leading providers of data destruction in the UK, with secure shredding centres across country providing scale, efficiency, and unrivalled value to our customers.

With both on-site and off-site destruction services, the Datashred team is flexible and customer focussed. We have a clear vision to be the number one choice for secure destruction and recycling if confidential material. And we can only achieve this with the support and enthusiasm of our team.