Head of QA Capability Management, Senior QA Test Manager, Remote

Head of QA Capability Management, Senior IT Test Manager, Hands On Test Lead, Agile, Automation, Mainly Remote

Head of QA Capability Management / Senior IT Test Manager, Hands On Test Lead required to work for a fast growing business based in Central London. However, this will be practically remote - there will be some travel to the Central London offices, and as it is a global role, there will be some global travel from time to time. However, ALL travel and accommodation expenses will be paid. Please read in full before applying…

Also, before we go any further…as this has global coverage, there may be some early / late calls. You must be prepared for this. There will be give and take with times, along with some flexibility if things are becoming quite taxing. However, we want someone dedicated and definitely not someone who wants a hardened 9am - 5pm kind of position!

We need you to have the following experience, which is imperative:

• Exposure to / experience of / knowledge of Professional Services organisations
• Experience of working in a Global environment
• Solid Vendor Management skills / managing 3rd parties

This role is to show this company the way in enhancing an Automation QA function. From now and beyond will be very Automation focused and we need someone who has done this before. We also need this person to have solid Agile experience and to understand Agile inside and out.

Although this is a very hands on role, combined with strategic, you will have excellent Stakeholder Management skills, along with proven Leadership experience. You will have to sit down with the business, listen to them and make recommendations for tools to implement based on this. Some tools may have already been decided prior to your arrival, so we would need you to respect this too.

This is like a QA Automation playground where you will be given SO much autonomy in the role that you can really make this your own. The function will grow too, which will only breed more opportunity.

You will be developing standards, processes, implementing governance, leading a team (internal employees, along with 3rd party vendors), along with being assertive in your approach and being strong enough to simply get things done. If you need key leaders to start work early to help you facilitate your plan, we need you to be strong enough to command this!

We also need someone who understands end to end Quality Assurance, has extensive exposure to it and can maintain quality throughout.

New Products will be coming thick and fast within this organisation that it may feel overwhelming initially, but support will be there, and the team will grow. We just need someone strong enough to weather the storm! It is all exciting stuff. Is this you?

Ideal experience required:

• Tertiary qualifications in Information Technology or a related discipline (e.g. University degree), vendor-aligned certification in quality or testing (e.g. ISQTB) required.
• 5+ years’ experience delivering Information Technology Services in a complex, professional environment; able to demonstrate hands-on knowledge of all aspects of the IT Quality Assurance process.
• 3+ years’ experience in a team lead or management position, ideally with team management responsibilities in an IT environment.
• Extensive knowledge of various testing techniques and methodologies, across functional (unit, integration, system, acceptance) & non-functional (security, performance, compatibility etc.)
• Strong understanding of software development lifecycles (SDLC) and Agile methodologies.
• Proficient in various testing tools and methods, such as ISTQB, ISEB, PMP, QAI, 9001, ISO, HP, CAPM, SILK, ALM, ADO.
• Demonstrable ability in the creation and development of Quality Strategies, Policies and Test Plans
• Demonstrated experience in delivery of quality management framework and systems.
• Proficiency in test management tools (e.g.Azure DevOps, JIRA, HP ALM).
• Experience with automation tools (e.g. Playwright, Selenium, QTP, Cypress, LoadRunner).
• Knowledge of programming/scripting languages (e.g., Java, Python, SQL).
• Familiarity with continuous integration/continuous deployment (CI/CD) practices.
• Fundamental knowledge of the ITIL framework and or/other IT Service Management methodologies; 3+ years’ experience working in an environment with processes based on the ITIL framework preferred, including:

o delivery of services and support to defined service levels, specifically within the service transition phase.

o experience using IT Service Management systems, preferably ServiceNow.

• Effectively demonstrate the ability to quickly acquire knowledge of new service elements for complex line of business applications and services.
• Effectively demonstrates teamwork, problem solving, initiative and integrity.
• In depth understanding of quality control procedures and relevant standards e.g., ISO9001.
• Excellent interpersonal and written English communication skills.
• Extensive experience with quality portfolio and program management best practices.
• Proven experience in overseeing the design, packaging, testing, and deployment of software releases.
• High competence with flowchart and process mapping tools and procedures.
• Ability to manage risks and issues operationally and tactically.
• Strong documentation skills to ensure all documented information and processes are well understood by development teams and support teams.

This is a great opportunity and salary is dependent upon experience. Apply now for more details.