1st/2nd Line Support Engineer

1st/2nd Line Support Engineer required by my leading Managed Service Provider (MSP)

Do you thrive in fast-paced settings, delivering exceptional technical support to a wide range of clients? If so, we want to hear from you!

About the Role

We’re recruiting for a 1st/2nd Line Support Engineer to join an innovative and growing IT service provider. This role is perfect for someone with hands-on experience supporting multiple clients and juggling diverse technical challenges in an MSP setting.

Key Responsibilities

• Provide 1st/2nd line technical support
• Troubleshoot and resolve hardware, software, and network issues effectively and efficiently.
• Assist with the setup and maintenance of desktops, laptops, servers, and peripherals.
• Work collaboratively with other IT professionals to escalate and resolve complex technical issues.
• Maintain and update documentation on systems and processes.
• Deliver excellent customer service, ensuring issues are resolved to client satisfaction.

What We’re Looking For

• Proven experience in an MSP environment handling multi-client support.
• Strong knowledge of Windows, Office 365 administration.
• Experience with network troubleshooting (DNS, DHCP, VPNs, firewalls).
• Familiarity with remote monitoring and management (RMM) tools.
• Excellent communication and customer service skills.
• A proactive approach to problem-solving and the ability to multitask effectively.
• Relevant certifications (e.g., CompTIA, Microsoft) are a plus but not essential.

Why Join Us?

• Competitive salary and benefits package.
• Ongoing training and career development opportunities.
• The chance to work with cutting-edge technology and a variety of exciting clients.
• A collaborative and supportive team environment that values your expertise.

This is a fantastic opportunity for an ambitious IT professional to take the next step in their career within a thriving and fast-paced MSP.

Must be able to drive to High Wycombe/Amersham. Slight Hybrid role