IT Service Management Lead

Job title: ITSM & EUC Team Lead

Location: Stevenage, UK

Security Clearance: SC clearance required/must be able to attain a minimum level of UK security clearance.

About the role

This high-impact initiative offers a unique opportunity to join a team dedicated to building a scalable, data-driven recruitment ecosystem. Through redesigning, building, and rolling out a sophisticated Big Data system, our diverse roles span across architecture, project management, data analytics, development, and technical support, giving you the chance to shape a dynamic, next-gen digital infrastructure.

You'll be integral to our mission of crafting a seamless, powerful platform that empowers the public sector with the talent to navigate an evolving digital landscape.

This role specifically focuses on leading the ITSM (IT Service Management) and EUC (End User Computing) functions, ensuring seamless service delivery and maintaining optimal end-user support with a strong emphasis on VDI (Virtual Desktop Infrastructure).

What you'll be doing:

• Leadership of ITSM and EUC teams.
• Management of ITSM processes via ServiceNow.
• Optimization of VDI technology and end-user support.
• Policy creation and process implementation for IT operations.
• Stakeholder collaboration for service excellence.
• Reporting and performance improvement using data analytics.
• Compliance with security and regulatory standards.
• Team skill enhancement through structured programs.

You will have the following experience:

• Proven leadership experience in ITSM and EUC functions.
• Proficiency in ServiceNow for ITSM, with configuration expertise.
• Strong understanding of VDI technologies.
• Knowledge of ITIL practices and implementation.
• Experience in security-clearance-required environments (preferred).
• Corporate experience in ITSM and EUC team leadership.
• Hands-on ServiceNow management.
• Deployment and maintenance of VDI technology.
• TIL process implementation.

Mission

Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.