Customer Service Advisor

Customer Service Advisor

Hucknall, Nottinghamshire (Office or Hybrid Working considered)

*Disclaimer - You must possess relevant/recent experience managing business customer relationships to be considered for this position along with exceptional communication skills and strong administration experience*

£25,500 + Benefits

37.5 hours a week

Are you a proactive and detail-oriented customer service professional with a passion for building strong relationships and delivering exceptional service? Do you thrive in roles where you can manage key business accounts and oversee a variety of activities to ensure seamless operations? If so, we’d love to hear from you!

Our client is a well-established business providing tailored services to both businesses and private individuals. With a focus is on delivering high-quality, customer-centric solutions they are seeking a new individual as part of their continued growth.

As a Customer Service Advisor, you will be responsible for managing a portfolio of key business customer accounts. You will work closely with these clients, ensuring their needs are met and their expectations exceeded.

Key responsibilities include:

·Building and maintaining strong working relationships with business customers.

·Handling order processing from start to finish, ensuring accuracy and efficiency.

·Providing timely and professional responses to customer queries, resolving any issues promptly.

·Coordinating with internal teams to ensure smooth service delivery.

·Maintaining accurate records and documentation of customer interactions and orders.

·Identifying opportunities to enhance the customer experience and improve processes.

The ideal candidate will have:

·Experience in a customer service or account management role, ideally working with business clients.

·Strong communication and interpersonal skills, with the ability to build rapport and trust.

·Excellent organisational and multitasking abilities, with a keen eye for detail.

·Proficiency in order processing and administrative tasks.

·A proactive and solutions-oriented approach to problem-solving.

·Competence with relevant software and systems (e.g., CRM, order management tools, Microsoft Office).