Operations Manager

Operations Manager

Xyla (part of Acacium Group)

Homebased with monthly office visits to London

Permanent, full time

£48,000-£52,000 per annum + 25% annual bonus

Unlock your potential 

Are you passionate about delivering an excellent service? Do you have a proven track record in building professional relationships? We're seeking a proactive and dynamic Operations Manager to join our team in a pivotal role focused on service delivery excellence.

In this role you will be responsible for the overall day-to-day management and delivery of all acute insourcing contracts, ensuring their services are well led, safe, effective, and performing for our customers. You will be client facing with overall contract management responsibility, liaising with clinicians, senior managers and both internal and external stakeholders to ensure the smooth and effective running of our services This role will be pivotal in ensuring that the contracted quality, operational and commercial KPIs are being delivered for each contract, to the benefit of our patients and our client relationships.

Part of Acacium Group, Xyla is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed. Working with over 80 NHS trusts, our clinical care team delivers a range of clinical services in hospitals, the community or virtually. Our services include diagnostic, acute and virtual services – all of which are designed and delivered by senior NHS consultants and operational staff who ensure that national clinical guidelines and operational best practice guidance are met.

Everyday you will...

• Manage a small service delivery team, conducting team meetings, 1:1s and delegating workload
• Oversee the delivery of a diverse portfolio of clinical insourcing services into customers, ensuring the highest clinical and operational standards are always met
• Ensure each service has the correct mix of clinical staff and is in line with the clients required staffing template for cost effective and safe delivery of service
• Collate information to provide detailed and accurate performance reports to present to key trust contacts
• Ensure the timely reporting and investigation of any incidents, in collaboration with the Xyla Clinical team and Clinical Governance team
• Track and forecast sales, providing a weekly update with bridge analysis from the prior week to the Head of Service Delivery
• Manage the financial performance of each contract and ensuring staffing costs are within or below budget

What's in it for you?

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Unrivalled career opportunities that come from being part of a global group made up of over 20 healthcare, staffing and life sciences businesses
• Opportunities to enhance your experience and skillset by moving across the global organisation
• Workplace pension scheme
• Gym flex
• Reward portal, offering discounts on shops, restaurants, bars and cinemas
• Free flu vaccinations
• Cycle to Work scheme
• Health assessments and dental insurance
• Life assurance, critical illness cover and private medical insurance
• Annual parties and an annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must have...

• Service delivery or operations management experience 
• A strong commercial awareness with previous financial reporting experience
  
• Strong reporting and data skills 
• Experience managing a team

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.