Systems Support Coordinator

As a Systems Support Coordinator, you will play a crucial role in ensuring the smooth operation of our Warehouse Management System (WMS) and related systems. Your responsibilities will include:

• WMS Support: Providing technical support, diagnosing issues, and resolving problems related to the WMS.
• User Training: Conducting training sessions, developing user manuals, and ensuring effective knowledge transfer.
• Auditing: Performing compliance audits and collaborating with management to address errors and issues.
• Incident Management: Responding to and resolving WMS-related incidents through the helpdesk system.
• Documentation: Maintaining accurate documentation of WMS configurations, processes, and procedures.
• Project Support: Contributing to WMS implementation projects, providing technical expertise, and ensuring successful rollouts.
• Customer and WMS Rollout Assistance: Supporting the rollout of WMS to new warehouses and collaborating with cross-functional teams.
• Configuration and Optimisation: Configuring and optimising the WMS to meet specific warehouse needs.
• Specialised Solutions: Becoming an expert in WMS-linked solutions and managing their implementation and support.

The Ideal Candidate

To succeed in this role, you should possess the following qualifications and skills:

• Minimum 3 years of experience in warehousing systems/admin or operations
• Good understanding of WMS and their fundamental requirements
• Hands-on approach with a can-do attitude
• Proficient in training and coaching team members
• Attentive to detail
• Self motivated & Driven