IT & AV Analyst

IT & AV Analyst

Are you passionate about providing top-notch technical support in a fast-paced, professional environment? This is your opportunity to become a key member of the IT Service Desk Team, delivering exceptional IT & AV Analyst support across a dynamic, global firm.

• Customer-Focused Support: Act as the first point of contact for all IT-related issues, ensuring high-quality, professional service delivery across a broad spectrum of technologies.
• Diverse Technology Exposure: Support a wide range of applications, including Microsoft Office 365, Teams, Zoom, FileSite, and remote access tools like VPN and Citrix, while leveraging advanced AV solutions.
• Flexible Schedule: Benefit from a rotational schedule that includes the option for evening shifts from home, with additional allowances for unsocial hours.

• Provide prompt and professional support for IT systems, including audio/visual (AV) technology and conference solutions, via phone, email, or in person.
• Troubleshoot and resolve technical issues across hardware, software, mobile devices, and AV setups, ensuring seamless functionality for meetings and presentations.
• Use the IT Service Management tool (ITSM) to log, track, and escalate incidents as needed.
• Own the resolution process from start to finish, ensuring customer satisfaction.
• Proactively manage inbound support requests and escalate complex issues appropriately.

• Technical Expertise: Strong AV troubleshooting skills with knowledge of video conferencing platforms (e.g., Teams, Zoom), hardware (laptops, mobiles), and Microsoft Office 2016/365.
• Customer-Focused Mindset: Excellent communication skills and a flexible, empathetic approach to problem-solving.
• Professional Experience: Minimum 6 months' IT help desk support experience in a high-pressure professional services environment, ideally legal.
• Desirable: Familiarity with ITIL best practices, legal-specific software, and AV-specific hardware setups for professional environments.

This role offers the chance to thrive in a supportive, innovative IT environment while working with a globally recognized law firm. Take your IT & AV Analyst career to the next level—apply now!

IT & AV Analyst